Shipping & Returns

The Consumer Rights Act 2015 came into force on 1 October 2015.  It governs purchases made on and after that date.

The Delivery Policy is intended to ensure that all parties (Us, the Carrier and You) understand what is required at each stage of the process.

The Delivery Policy is part of the Terms and Conditions ('T&C'). All Definitions and Interpretations in the T&C apply to the Delivery Policy.

1. Delivery Date

1.1. We will advise You of an estimated delivery date after We have confirmed Your Order. This date is an estimate and will be confirmed by the Carrier or by Us.

1.2. We normally estimate that You will receive Your Goods within 35 working days * of Our receipt of Your Order. * You must ensure that any balance of payment due for Your Order has been credited to Our bank account before the delivery date. We will postpone delivery of Your Goods until the payment has been credited to Our account.

1.3. We will liaise with the Carrier to re-arrange delivery of Your Goods after receipt of Your payment.

1.4. Please refer to the T&C for details of how the Carrier or Us will contact You to arrange the delivery of Your Goods.

2. Delivery Days

The Carrier does not deliver on the following days:

2.1. Saturday;

2.2. Sunday; or

2.3. All United Kingdom Bank Holidays

 

3. Included Post Codes

3.1. All quoted prices for Log Cabins include the cost of delivery to the following UK postcode areas (these apply for log cabins only, accessories and other items bought separately are subject to delivery charges which will be quoted for at the time of enquiry) :

A - AL

B - B, BA, BB, BD, BH, BL, BN, BR, BS

C - CB, CH, CM, CO, CR, CT, CV, CW

D - DA, DE, DH, DN, DT, DY

E - E, EN

F - FY

G - GL, GU

H - HA, HD, HG, HP, HR, HU, HX

I - IG, IP

K - KT,

L - L, LE, LN, LS, LU

M - M, ME, MK

N - N, NG, NN, NR, NW

O - OL, OX

P - PE, PO, PR

R - RG, RH, RM

S - S, SE, SK, SL, SG, SM, SN, SO, SP, SR, SS, ST, SW

T - TF, TN, TW

U - UB

W - W, WA, WD, WF, WN, WR, WS, WV

Y - YO

 

4. Delivery to Other Post Codes

4.1. The Carrier can deliver to postcodes that are not included in the above list.

4.2. These deliveries are charged in addition to the Order price.

4.3. Please call Us on 01403 888 222 for further information.

 

5. Delivery to Scottish Highlands & Islands, the Channel Islands, Isle of Wight and the Isle of Man

All of these deliveries are subject to an additional charge which will be estimated by the Carrier. Please call Us on 01403 888 222 for further information.

6. Deliveries to London, Ultra Low Emission Zone (ULEZ) and other Clean Air Zones (CAZ)

6.1. Extended Ultra Low Emission Zone (ULEZ)

6.2. Central London

Please call us on 01403 888222 for further information if You require a delivery to Central London.

7. Notification of Delivery

Please see Clause 14 of the T&C.

8. Delayed Deliveries

8.1. We cannot guarantee the exact time of day when the Carrier will deliver the Goods.

8.2. The Carrier will advise You of any delay to Your delivery by telephone as soon as possible. Please ensure that You have given Us current and complete contact details.  You must let Us know prior to the delivery if any details have changed as we cannot accept responsibility for any consequent issues or costs.

9. Road and Property Restrictions

9.1. When You place Your Order You must advise Us of any access issues that could prevent the delivery of Your Goods, otherwise extra charges may subsequently required. It may not be possible to make the delivery at all, and You will be charged for return and storage of the Goods.

9.2. If You notify Us of any access issues We may pass Your contact details to the Carrier and request that the Carrier to discuss the issues with You directly prior to the delivery.

9.3 Non-local deliveries (more than 20 miles from Hortons showground) - It is not possible (or economic) to send distance deliveries on a dedicated small lorry for just your delivery. This is only possible if You agree to pay extra for this dedicated lorry service. Otherwise the delivery will be made on large vehicles (possibly as large an articulated lorry) and your building will be sharing the lorry with other non-local deliveries.

10. Packaging

10.1. The Goods are wrapped in a plastic, waterproof, non-breathable membrane which is designed to be weather-tight.

10.2. We cannot guarantee that the Goods will remain in perfect condition if they are stored for an extended period of time because any moisture that is within the wrapping cannot escape and would cause ‘sweating’.

10.3. 'Sweating' will damage the Goods.

10.4. If You do not intend to construct the Goods as soon as You receive them You must loosen but not remove all of the plastic wrapping to aerate the timber. We emphasise that the plastic wrapping must be placed in such a way that it remains as a weather-proofing layer.

10.5. We will not accept any claim for damage if the weather-proofing layer has been completely removed and the Goods have been exposed to the elements. The Goods are Your property and You must take reasonable care of them.

11. Day of the Delivery

11.1. Each delivery is allotted 30 minutes. The Carrier will make an additional charge if the delivery exceeds 30 minutes.  All deliveries are made to the kerbside and are made by one delivery driver.

11.2. Subject to prior agreement with the Carrier, which is arranged by calling Us on 01403 888 222, the Carrier can enter Your property. The Carrier can refuse to enter Your property if the Carrier decides that the conditions are unsuitable.

11.3. The Carrier is not liable for any damage incurred and You permit the Carrier to enter and/or offload into Your property at Your own risk. Vulnerable areas could include (but are not limited to) manholes, drainage grills & grates, soft or waterlogged ground, grassed areas, trees & tree branches, flower beds which could be damaged (by the delivery lorry or by the Goods when setting them down on the ground) unless You cordon them off with high visibility tape or protect them with boards or road-plates. It is Your responsibility to warn the driver of vulnerable areas as they are not always obvious.

11.4. The Carrier will not transport the Goods to the site where the Goods will be erected so at least 2 able-bodied people must be present at the delivery to assist with offloading the Goods. estiThe Carrier will refuse to deliver if 2 able-bodied people are not present and will returns the Goods. You will be charged for return and storage of the Goods.

11.5. We can provide an estimated delivery time but this is not guaranteed. We advise against employing contractors to install Your building on the day of delivery and can accept no responsibility for any consequent issues or costs.

11.6. Some delivery vehicles may be fitted with video recording equipment for accident and security purposes.

12. Accepting or Returning the Goods

Please refer to the T&C.

13. Age Requirement

For legal reasons, a person who is at least 18 years old must sign for receipt of the Goods. The Carrier cannot accept a signature from a person who is or appears to be under the age of 18.

14. Delivery to non-domestic properties (public premises)

If the Goods are delivered to public premises then the Carrier will consider that the person who signs for receipt of the Goods has been authorised to do so on Your behalf. This signature will be considered to be proof of delivery.

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